FAQs

How do I care for my jewelry? 

Wipe your jewelry with a soft, gentle cloth after each wear. Store your jewelry, especially sterling silver, in an airtight container when not in use. (A small ziplock bags is great!) Oxygen, chemicals and moisture can tarnish certain metals. Avoid harsh chemicals such as chlorine, pools, hot tubs, lotion, perfume, and hand sanitizer. To help prevent tangles make sure all clasps are closed before storing. Remove before sleeping. To clean, gentle wash in a lukewarm water and a gentle, unscented soap. We also love a Sunshine Polishing cloth for gold-fill, sterling silver and brass. For more detailed instructions, please read our blog post How to Care for your Jewelry

 

Is your jewelry nickel free?

Yes. We use 14k gold fill, .925 sterling silver and brass (Brass + Gemstone earrings only). All are nickel-free.

 

What is gold-fill?

14k gold fill is a thick layer of solid 14k gold that is heat and pressure bonded to a center core of high quality jeweler’s brass. With proper care, 14k gold-fill will last just as long as 14k gold. 

 

What is brass?

Brass is an alloy of copper and zinc, which is what gives it its warm gold hue. Finished brass is commonly used in the jewelry industry since it is cheaper than gold and wont tarnish like silver. Unfinished brass, however, can oxidize or tarnish, but it is easy to clean with a simple water and soap solution

 

Do you do customer orders?

Outside of specific requests to makes bracelets and/or necklaces larger or smaller, I am not accepting custom orders at this time. 

 

How do you ship?

We offer $6 flat rate USPS ground shipping on domestic orders, and free shipping on orders over $75. (US Only.) Please visit our shipping page for more detail. 

 

How will I know when my order ships?

You will receive a shipping confirmation with tracking information when an order is fulfilled. 

 

What happens if I don’t receive my package?

Once your order is shipped we have no control over how quickly it arrives or what route it takes. Please contact your shipping carrier directly should your package go missing or arrive damaged. 

 

Do you offer returns and/or exchanges?

All of your items have been handmade just for you and therefor we are unable to accept reruns at this time. We do allow exchanges within ten days of purchase should something not be a fit for you. Please email info@cabinemonde.com with your order number to to facilitate the exchange. Customer will be responsible for return shipping costs. 

 

Do you have a wholesale program?

We currently offer a limited catalog via our partnership with Faire. All other inquires can be emailed to info@cabinemonde.com. 

 

Do you ship internationally?

We currently ship to the United States and Canada.