Shipping Policies

Production Lead Times

All of our items are handmade to order. Our current production time lead time is typically 3- 5 business days (excluding weekends) from when you place your order to the time your order is shipped. This doesn't include shipping transit time. Lead times may be shorter or longer depending on order volume and time of year. 

 

Shipping 

All orders are shipped via USPS or UPS. US orders ship for a $5 flat rate fee or for free on orders $75.00+. You will receive an email confirmation with tracking number when your order has shipped. Please note that once your item has shipped, we cannot provide additional tracking information beyond what is available through USPS or UPS. 

If your package is marked “Delivered” but your do not receive it, please wait up to three days to see if the package arrives. Sometimes the item is scanned on the couriers truck prior to final delivery. You may also check with your neighbors, around your property or common areas of your complex for the package. 

 

 

Package Protection 

We offer optional package protection insurance at checkout via Navidium to be able to assist you quickly and easily in case of loss or theft of your package while in transit. By selecting Package Protection at checkout and paying an additional 3% of your order subtotal, your order will be protected from damage, loss, or theft. If you order never arrives or is damaged when it arrives, you can easily file a claim with our team for an replacement order or store credit. 

 

Terms and conditions for optional package protection: 

 

If your package has been marked “delivered”, but you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to contact us. 

  • For packages marked delivered, but still have not been received after 3 days after delivery confirmation (and no longer than 15 days), please contact us. We will issue you a replacement. If a replacement cannot be sent (limited edition, one-of-a-kind, discontinued, etc.) we will issue you a store credit for the original price. 
  • For package not marketed delivered and presumed lost by the carrier, we will issue a store credit for the original purchase price. 
  • For items damaged by the courier, we will issue you a replacement. If a replacement cannot be sent (limited edition, one-of-a-kind, discontinued, etc.) we will issue you a store credit for the original price.

 

To file a claim, contact us at info@cabinemonde.com, with your order number, contact information, a description of your problem, and we will get back to you within 2-3 business days. Please use subject line “Package Protection Order ###”. We may ask for your cooperation as needed for filing insurance claims, which may include photos, etc. 

 

If you declined Package Protection at checkout, and your package has been lost, stolen or damaged, please contact the carrier directly. 

 

Package Protection does not cover shipments where shipments addresses where inputed incorrectly by the customer.